Privacy Policy
[/ux_text] [/col] [col span=”8″ span__sm=”12″ span__md=”8″] [ux_text font_size__sm=”0.75″]Last Updated: 20 June 2021
Welcome to Fixtotel our. Fixtotel is operated by KDP Communication, a sole proprietorship based in Delhi, India.
This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our websites:
By accessing or using our websites, creating an account, or placing an order, you agree to the terms of this Privacy Policy.
1. Business Information
Brand Name: Fixtotel
Legal Entity: KDP Communication
Business Type: Sole Proprietorship
Location: Delhi, Delhi, India
Business Email: kdpcommunication2022@gmail.com
Customer Support Email: kdpcustomercare@gmail.com
Phone: +91 9911271133
2. Information We Collect
We may collect the following categories of information:
A. Personal Information
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Account credentials
- Order history
- Wishlist or favorite products
B. Technical Information
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Create and manage customer accounts
- Process and fulfill orders
- Arrange shipping and delivery
- Process payments securely
- Provide customer support
- Handle returns, refunds, and warranty claims
- Improve our products and services
- Prevent fraud and unauthorized transactions
- Comply with legal and regulatory obligations
4. Account Registration
Customers are required to create an account before placing an order on our website. Account information is used to maintain order records, customer preferences, and support services.
5. Payment Processing
We accept payments through secure third-party payment providers, including:
- Razorpay
- PayU
- PhonePe
- Stripe
- PayPal
- Cashfree
Fixtotel does not store customers’ credit card numbers, debit card numbers, CVV information, or banking credentials on its servers.
Payment information is processed directly by the respective payment gateway providers in accordance with their privacy and security policies.
6. Shipping Partners
To fulfill and deliver orders, we may share necessary customer information with logistics partners, including:
- Delhivery
- Shiprocket
- Blue Dart
- India Post
Only information required for delivery and order fulfillment is shared.
7. Cookies and Tracking Technologies
Our websites use cookies and similar technologies to:
- Maintain user sessions
- Store shopping cart information
- Remember preferences
- Improve website functionality
- Analyze website traffic
- Deliver personalized advertisements
Users may disable cookies through browser settings; however, certain features of the website may not function properly.
8. Analytics and Advertising
We use third-party tools including:
- Google Analytics
- Facebook Pixel
- Google Ads
- Microsoft Clarity
These services help us understand website performance, user behavior, and advertising effectiveness.
We may use remarketing or retargeting technologies to display relevant advertisements to previous visitors.
9. WhatsApp Communication
Customers may contact us through WhatsApp for customer support, order updates, and service-related communications.
We do not send promotional messages through WhatsApp without obtaining consent where required by applicable law.
10. Data Sharing and Disclosure
We do not sell, rent, or trade customer personal information.
We may disclose information to:
- Payment gateway providers
- Shipping and logistics partners
- Technology service providers
- Analytics providers
- Government authorities when required by law
Such disclosures are limited to what is necessary to provide our services or comply with legal obligations.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Alteration
- Disclosure
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Maintain records
- Resolve disputes
- Comply with legal requirements
When information is no longer required, it is securely deleted or anonymized.
13. Children’s Privacy
Our services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take appropriate steps to delete it.
14. Your Rights
Subject to applicable law, users may request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information
- Account deletion
- Withdrawal of consent where applicable
Requests may be submitted to:
Email: kdpcustomercare@gmail.com
15. Third-Party Websites
Our websites may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.
Users are encouraged to review the privacy policies of those websites separately.
16. Returns, Refunds, and Warranty
Personal information may be used to process:
- Returns
- Refunds
- Replacements
- Warranty claims
All such requests are subject to our applicable Return Policy, Refund Policy, and Warranty Terms.
17. Compliance with Indian Law
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India, including applicable provisions of:
- The Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- The Digital Personal Data Protection Act, 2023 (as applicable)
18. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Any changes will become effective upon posting on this page with an updated effective date.
Continued use of our websites after such updates constitutes acceptance of the revised Privacy Policy.
19. Grievance Officer and Contact Information
For questions, complaints, or requests relating to privacy and data protection, please contact:
Grievance Officer: KDP Communication Support Team
Email: kdpcustomercare@gmail.com
Business Email: kdpcommunication2022@gmail.com
Phone: +91 9911271133
Location: Delhi, India
Fixtotel
Operated by KDP Communication
Delhi, India