Return & Refund Policy

Last Updated: 20 June 2021

Welcome to Fixtotel, operated by KDP Communication. We strive to provide high-quality mobile accessories and ensure customer satisfaction. This Return, Refund & Replacement Policy explains the conditions under which returns, replacements, and refunds are processed.

By placing an order on Fixtotel.com or Fixtotel.store, you agree to this policy.

1. Eligibility for Returns

Customers may request a return or replacement if:

• The product received is damaged or defective.
• The wrong product was delivered.
• The product is missing parts or accessories.
• The product received is significantly different from the description on the website.

Return requests must be initiated within 7 days from the date of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund unless they arrive damaged or defective:

• Products damaged due to misuse or improper handling.
• Products with physical damage caused after delivery.
• Items returned without original packaging.
• Products showing signs of use, wear, or alteration.
• Customized or personalized products (if applicable).

3. Conditions for Return

To qualify for a return or replacement:

• The product must be unused and in its original condition.
• Original packaging, labels, and accessories must be included.
• Proof of purchase or order number must be provided.
• Clear photos or videos may be requested for verification.

Fixtotel reserves the right to inspect returned products before approving a refund or replacement.

4. Replacement Policy

Where applicable, we may provide a replacement instead of a refund for:

• Damaged products
• Defective products
• Incorrect products delivered

Replacement products are subject to stock availability.

If the same product is unavailable, an alternative product or refund may be offered.

5. Refund Policy

Approved refunds will be processed using the original payment method whenever possible.

Estimated refund timelines:

• UPI/Wallets: 3–7 business days
• Credit/Debit Cards: 5–10 business days
• Net Banking: 3–7 business days
• Cash on Delivery (COD): Bank transfer or another suitable method after verification

Actual refund timelines may vary depending on banks and payment providers.

6. Return Shipping

If the return is due to:

Our Error

If the product is defective, damaged, or incorrectly shipped, Fixtotel may bear the return shipping cost.

Customer Preference

Returns due to change of mind, incorrect model selection, or personal preference may not be accepted unless expressly permitted by Fixtotel.

Any applicable shipping charges may be deducted from refunds where permitted by law.

7. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting customer support.

After Shipment

Orders that have already been shipped may not be cancelled and will be subject to this Return Policy.

8. Refused Deliveries

If a customer refuses delivery without a valid reason, Fixtotel reserves the right to deduct shipping or handling charges from any eligible refund.

9. Damaged Package on Delivery

Customers are encouraged to inspect packages upon delivery.

If the package appears tampered with or damaged:

• Take photographs before opening.
• Record an unboxing video whenever possible.
• Contact customer support immediately.

Failure to provide supporting evidence may affect claim processing.

10. Warranty Claims

Warranty claims, where applicable, are subject to the terms of our separate Warranty Policy.

Normal wear and tear, accidental damage, and misuse are not covered under warranty.

11. Contact Us

For return, refund, or replacement requests, please contact:

Fixtotel (KDP Communication)
Customer Support Email: kdpcustomercare@gmail.com
Business Email: kdpcommunication2022@gmail.com
Phone: +91 9911271133
Location: Delhi, India

12. Changes to This Policy

Fixtotel reserves the right to modify or update this Return, Refund & Replacement Policy at any time. Any changes will become effective immediately upon publication on our websites.

Fixtotel
Operated by KDP Communication
Delhi, India