Shipping Policy

Last Updated: 20 June 2021

Welcome to Fixtotel, operated by KDP Communication. This Shipping Policy explains how orders placed on Fixtotel.com and Fixtotel.store are processed, shipped, and delivered.

By placing an order on our websites, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

Fixtotel currently ships products across India.

At present, we do not offer international shipping unless otherwise specified on our website.

2. Order Processing Time

• Orders are typically processed business days after payment confirmation.
• Orders placed on Sundays or public holidays may be processed on the next business day.
• During peak seasons, sales events, or unforeseen circumstances, processing times may be extended.

Customers will be notified if there is a significant delay in processing their order.

3. Shipping Partners

To ensure reliable delivery, we work with trusted logistics partners, including:

• Delhivery
• Shiprocket
• Blue Dart
• India Post

The shipping partner may vary depending on the delivery location, serviceability, and availability.

4. Delivery Time

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Other Cities and Towns: 3–7 business days
• Remote Areas: 5–10 business days

Delivery timelines are estimates only and may vary due to courier operations or circumstances beyond our control.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Fixtotel may offer:

• Free shipping on selected products or order values
• Promotional shipping offers from time to time

Any such offers are subject to change without prior notice.

6. Order Tracking

Once an order is shipped, customers will receive tracking information through:

• Email
• SMS
• WhatsApp (where applicable)

Customers can use the tracking number provided to monitor shipment status.

7. Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery fails due to:

• Incorrect address
• Customer unavailability
• Failure to receive calls from the courier partner

the order may be returned to us. Additional shipping charges may apply for re-shipment.

8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Fixtotel shall not be liable for delays or non-delivery resulting from incorrect or incomplete addresses provided by customers.

9. Damaged or Tampered Packages

Customers are advised to inspect the package at the time of delivery.

If a package appears damaged or tampered with:

• Take photographs before opening the package.
• Record an unboxing video whenever possible.
• Contact customer support immediately.

Claims relating to damaged shipments may require supporting evidence.

10. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Transportation disruptions
• Courier service delays

Fixtotel shall not be held liable for delays caused by circumstances beyond its reasonable control.

11. Order Cancellation

Orders may be cancelled before shipment by contacting customer support.

Orders already shipped may not be cancelled and will be governed by our Return & Refund Policy.

12. Lost Shipments

If a shipment is lost during transit, customers should contact us promptly.

We will coordinate with the courier partner to investigate the matter and provide an appropriate resolution in accordance with applicable laws and policies.

13. Contact Information

For shipping-related inquiries, please contact:

Fixtotel (KDP Communication)
Customer Support Email: kdpcustomercare@gmail.com
Business Email: kdpcommunication2022@gmail.com
Phone: +91 9911271133
Location: Delhi, India

Fixtotel
Operated by KDP Communication
Delhi, India